WE ADHERE TO INTERNATIONAL QUALITY STANDARDS
- ISO 9001:2015
- ISO 27001:2013 Certification
- HIPAA Compliance
- SIX SIGMA Standards
A partnership with us ensures quality of your outsourced information. QA records are maintained and reviewed for optimum performance and reliabile services delivery. There is always an ongoing development of efficient processes designed to eliminate error. Measurement of error rates and productivity numbers are maintained through periodic assessment and appraisals. Communication and continuity are paramount to success in this business. Customer feedback is taken very seriously.
QUALITY ASSURANCE is ensured by :-
- Experienced Quality Assurance team
- Initial training for all process associates
- Monthly training based on needs identified
- Live monitoring of transactions for each process associate
- Redundant Screening through many processes
- Weekly quality review meetings to discuss quality concerns identified by our Quality Audit department